Privacy Policy

📄 Introduction

7d77 ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes what personal information we collect, why we collect it, how we use it, and the choices available to you as a registered member or visitor of our platform at 7d77.lat. We serve players across Bangladesh including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we understand that the trust of our community is the foundation of everything we do.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform. This document should be read alongside our Terms and Conditions and Responsible Gaming policy.

📋 Information We Collect

When you create an account, make a deposit or withdrawal, contact support, or simply browse our platform, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, and government-issued identification details required for account verification (KYC).
• Contact data: email address, mobile phone number, and registered address or city (e.g., Dhaka, Chittagong).
• Financial data: payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, deposit and withdrawal records. Full payment credentials are never stored by us — see the Payments section.
• Technical data: IP address, device type, browser type and version, operating system, time zone, and browsing activity within our platform (pages visited, session duration, game history).
• Communications data: records of any correspondence between you and our customer support team, including chat logs and email exchanges.

We collect personal information only when it is necessary to deliver our services or meet our legal obligations. We do not collect sensitive personal data such as racial origin, political opinions, or health data.

⚙️ How We Use Your Information

The personal information we collect is used strictly for legitimate operational and legal purposes. Specifically, we use your data to:

• Create and manage your 7d77 account, including identity verification and KYC compliance.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and ensure payment reconciliation.
• Provide customer support and respond to your queries regarding account issues, bonuses, or gameplay.
• Detect and prevent fraud, money laundering, and other prohibited activities to keep the platform safe for all users.
• Send you transactional notifications such as deposit confirmations, withdrawal receipts, and account security alerts.
• Improve and personalise the 7d77 platform experience by analysing aggregated usage patterns and preferences.

🤝 How We Share Your Information

7d77 does not sell, rent, or trade your personal information to third parties. We may share limited data with carefully selected partners only in the following circumstances:

• Payment processors: We share transaction references and amounts with payment partners (such as bKash and Nagad) solely to complete your requested financial transactions.
• Service providers: Trusted technical partners (hosting, analytics, fraud detection) may process data on our behalf under strict confidentiality agreements.
• Legal authorities: We may disclose personal data if required by applicable law or in response to a valid government order or court directive.

In every case, we share only the minimum data necessary for the stated purpose, and we require all recipients to handle that data in accordance with applicable data protection standards.

💳 Payment Data & Financial Security

7d77 supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay for local mobile banking, as well as Visa and Mastercard for card payments. When you initiate a payment, you are redirected to the payment provider's own secure environment. 7d77 never directly receives, stores, or logs your full mobile banking PIN, card number, CVV, or expiry date.

Transaction records (amounts, timestamps, payment method type) are retained for audit and anti-money-laundering compliance purposes. These records are strictly protected and are never shared with unauthorised parties.

🍪 Cookies and Tracking Technologies

7d77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your browser or device. We use them to keep you logged in across sessions, remember your platform preferences (such as language and currency display), analyse aggregated usage patterns to improve site performance, and detect suspicious activity to protect your account security.

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some platform features. We do not use cookies to deliver targeted advertising to third-party networks.

🛡️ Data Security

We take the security of your personal data seriously. 7d77 employs industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls that restrict data access to authorised personnel only, secure server infrastructure, and regular security monitoring and testing.

Despite our best efforts, no method of data transmission or storage is completely immune to security risks. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected] and change your password without delay.

🗄️ Data Retention

We retain your personal data for as long as your 7d77 account remains active, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting obligations. Account data is typically retained for a minimum period following account closure as required by applicable financial record-keeping regulations. Once your data is no longer required, we securely delete or anonymise it in accordance with our internal data lifecycle procedures.

✅ Your Rights and Choices

As a user of the 7d77 platform, you have the following rights with respect to your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict or suspend the processing of your data in certain situations.
• Right to withdraw consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected]. We will acknowledge your request promptly and aim to fulfil it within 30 days. We may need to verify your identity before processing certain requests.

🔗 Third-Party Links

Our platform may occasionally reference or describe third-party services such as payment providers and game studios. These are separate entities that operate under their own privacy policies. 7d77 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any external service before providing your personal information to them.

🔞 Children's Privacy — 21+ Only

7d77 is strictly an adult platform intended for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account or provided personal information to us, please contact us immediately at [email protected]. We will investigate and take prompt action to delete any such account and associated data.

📝 Changes to This Privacy Policy

7d77 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the 7d77 platform following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the revised Privacy Policy, you must stop using our services.

📬 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7d77 handles your personal data, please reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh.

Email: [email protected] — Our team will respond within 24 hours Bangladesh Standard Time (BST, UTC+6).